Refund policy

Clues & Cloud 8

WEB STORE RETURNS POLICY

At Clues & Cloud 8. we pride ourselves on our first-class customer service and here is an example of our commitment to you, our customer ...

If you make a purchase from www.cluesclothing.co.uk and upon receipt, you decide you have the wrong size, you don't like the colour or you've just changed your mind, you are more than welcome to return for a refund.

All you have to do is return the goods deemed fit for resale, unused, in their original undamaged packaging with original tags attached as they were delivered within 14 days of receipt (14 for sale items) to be eligible for a refund. Please ensure you are not wearing makeup, perfume, deodorant, or antiperspirant when trying on the product. We will not be able to arrange a refund if the product has any marks, stains, or smells. Please note that for hygiene reasons, Face Masks & Boxer Shorts/Underwear cannot be returned. Items that have been returned for a refund after the 14-day period (14 for sale items) will be given via a store credit.

Under this policy, we cannot refund any postage charges or accept any items that are not in their original packaging. Returned items that have been subject to free shipping and are being returned for a monetary refund will have our delivery cost deducted from the amount refunded.

IMPROPER RETURNS

When you return a product in contravention of our policy, we will not refund the product.

Depending on how the improper return was made, we may credit the customer's account via an E-wallet credit, or retain the returned product until an additional payment of £5.00 has been paid to cover the cost of a re-delivery back to the customer.

If we do not receive such payment of the additional amount within 14 days of issuing a payment request, we may dispose of the returned product. 

REFUNDS

Once your parcel is received and the refund is processed it can take up to 7 working days for the amount to appear in your bank account, depending on who you bank with.

 

INCORRECT PRICED GOODS

We reserve the right to cancel transactions when we have priced goods incorrectly.

This means that underpriced items made by mistake will either be refunded or canceled.

 

DAMAGED/INCORRECT GOODS

In the event of you receiving goods that have been damaged in the post or that have been sent to you incorrectly, the goods must be returned (with/in the original packaging in the case of damaged goods), within 14 days, and you will receive a full refund. 

EXTENDED CHRISTMAS RETURNS POLICY

We’ve extended our usual returns timeframe to give customers peace of mind when shopping during the festive period. 

For items ordered online - We are happy to offer a refund for items purchased online from Monday 10th November 2025, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 4th January 2026. 

For items purchased in store - We are happy to offer a credit note for items purchased in store from Monday 10th November 2025, as long as they are returned unworn and in perfect saleable condition within their original packaging up until Sunday 4th January 2026. 

Please retain the receipt as proof of purchase. 

Refunds and credit notes will only be offered in accordance with your statutory rights (which remain unaffected). For all other terms associated with returns, please refer to our returns policy.

All returns need to be sent back to the following address:

Clues & Cloud8

7 College St, Northampton NN1 2QF